We’re here to help!
For General Questions and Scheduling Assistance
For questions related to scheduling, billing, or general inquiries, our office staff is happy to offer live support during office hours via email or text.
First Lesson Guide
Watch our short introduction video, which explains how to navigate Muzie, our lesson platform, and what you’ll need for your first lesson.
For Help With Muzie
If you have issues related to Muzie, our learning platform, please use the following resources:
For Urgent Help / Tech Support During a Lesson
If you experience connection issues, audio/video problems, or need real-time troubleshooting, use these options:
- Chat with Muzie Support: Click the support chat icon in the top right menu of your Muzie screen for live help. (Chat is available even if you are not logged in.)
- Call Muzie Directly: Reach Muzie support at 978-809-9550.
For Non-Urgent Help Outside of Lesson Time
If you need more in-depth support for ongoing technical issues:
- Browse Muzie’s student guides for step-by-step instructions with pictures, from joining a lesson to sharing files, by clicking here.
- Chat with Muzie Support: Click the support chat icon in the top right menu of your Muzie screen for live help. (Chat is available even if you are not logged in.)
- Book a One-on-One Troubleshooting Session by clicking here.
Looking for your lesson link?
Log in to your account at notewaymusic.com/login or check your inbox for an email with the subject line “Noteway Invited You to Muzie” and follow the instructions there.
Office Hours
Monday to Friday: 1PM – 6PM ET
Saturday: 1PM – 6PM ET
Sunday: Closed
Note: Lessons are scheduled anytime, based on your availability and your instructor’s schedule.
Frequently Asked Questions
If a student is unable to attend a scheduled lesson, their instructor will record a video lesson and save it to their Muzie account. The student will also be invited to join one of our monthly live group classes. In the case of an instructor absence, we will offer students a lesson with a substitute instructor, or a makeup lesson if no substitute is available.
Absolutely! We know life happens, and we do our best to accommodate occasional requests for lesson day/time changes. Our instructors’ schedules can make it very difficult to accommodate some requests, and we ask for at least two-weeks notice on lesson day/time change requests. All scheduling must go through our office and not through your instructor directly.
Absolutely! It’s common, especially at the beginning, to shift instructors. Just let our office know and we are happy to help you schedule a time with a new instructor.
You can connect with your instructor using the chat feature in Muzie. Please note that all scheduling must go through our office and not through your instructor directly.
All Noteway students are billed through recurring monthly payments, beginning on the day you register. This allows us to hold your timeslot and provide a more consistent, high-quality lesson experience. Most months will have four lessons, but in months with five lessons there is no additional fee (we use those fifth weeks for things like makeups and holidays.) Like most monthly subscriptions, we are not able to offer partial or prorated refunds.
Your first payment will be prorated for the number of lessons remaining in the month, and all subsequent payments will occur on the 1st of each month.
Yes, you are welcome to observe the lessons if you would like!